bCatalyst gives HVAC and plumbing companies bilingual AI Employees that answer every call 24/7, book jobs into their calendar or field service management (FSM) software such as Jobber and ServiceTitan, dispatch after-hours emergencies, collect payments, and request Google reviews - across phone, SMS, WhatsApp, web chat, and email. Book a demo to see it live on a real call.
bCatalyst - for shops running 1 to 20+ trucks
Bilingual AI Employees that answer, book, dispatch, and follow up across phone, text, WhatsApp, web chat, and email - and hand off to a human whenever it matters.
24/7
Every call answered
Nights, weekends, and holidays - no voicemail, no missed jobs
EN/ES
Bilingual out of the box
Natural English and Spanish across voice, text, and chat
12
Live integrations
ServiceTitan, Jobber, QuickBooks, Stripe, Google, and more
Why bCatalyst
A shop running 1 to 20 trucks can’t staff phones around the clock. After-hours calls go to voicemail - and the customer calls the next company on the list. During the day, the person answering is also dispatching, invoicing, and calming down the customer whose AC just died in July.
bCatalyst gives you AI Employees - not a chatbot, not an answering service. They work your phones, texts, and email 24/7, book real appointments straight into your field service management (FSM) software - Jobber and ServiceTitan today, with more platforms rolling out - dispatch after-hours emergencies up your escalation chain, and hand off to a human whenever it matters.
An answering service takes a message. An AI receptionist routes a call. bCatalyst is autonomous business operations - AI Employees that execute the work: the job gets booked, the invoice gets a payment link, the happy customer gets a review request. Every action is governed, logged, and reviewable.
Where this goes: every routine job in your front office - answering, booking, dispatch, follow-up, estimates, collections, renewals - run by AI Employees that never sleep and never quit, at a price a three-truck shop can justify from day one. We are building that one role at a time, and the first three are already answering phones.
bCatalyst offers three live AI Employees for HVAC and plumbing companies: a Customer Service Rep that answers and books 24/7 in English and Spanish, a Dispatcher that assigns the right technician and escalates after-hours emergencies with life-safety protocols, and a Reputation Manager that requests Google reviews and intercepts unhappy customers.
Answers every call, books the job
Gets the right tech to the job, day or night
Asks every happy customer for the review
The same platform, the same shared memory, the same governance - five more roles joining your front office.
Follows up on estimates and turns quotes into booked jobs.
Chases overdue invoices politely and persistently.
Keeps maintenance memberships renewed and customers coming back.
Watches the board and flags what needs an owner's eye.
Backs up your techs in the field with instant answers.
Need one of these first? Tell us on the demo - it moves up the queue.
Link your phone number, calendar, and field service management (FSM) software - Jobber, ServiceTitan, Google Calendar, QuickBooks, and more.
Pick your AI Employee, choose a voice (and hear it first), set business hours, holidays, and escalation rules.
Upload price sheets and service docs, or point it at your website. Answers come from your materials.
Call and text your AI Employee in a private sandbox before a single customer ever reaches it.
Publish when you're ready. Roll back any time. Every conversation is logged and reviewable.
Integrations
Governance & Safety
Channel Orchestration
Insights & Optimization
1–3 trucks
4–10 trucks
10–20 trucks
20+ trucks or multi-location
Annual billing gets two months free. One-time setup fee equal to one month covers onboarding and 30 days of hands-on support. AI Voice Conversations are billed in 4-minute increments. Need more volume in a busy month? Top-up packs never expire - and inbound calls and emergencies are never cut off.
Three products promise to handle your phones. Only one is judged on whether the job got booked, the invoice got paid, and the review got asked for.
Read more about AI Employee vs. Answering Service vs. AI Receptionist
Gas leaks don't wait for business hours. How life-safety protocols, escalation ladders, and one shared record turn 2 a.m. chaos into a handled call.
Read more about After-Hours Emergencies: How AI Dispatch Protects Your Customers and Your Sleep
Missed calls are the most expensive silent loss in the trades - here's why they happen at the worst times, and what answering every call actually takes.
Read more about The Real Cost of a Missed Call for HVAC & Plumbing CompaniesField-tested playbooks for home-service operators, straight from the bCatalyst team. We will not spam your email.
bCatalyst gives HVAC and plumbing companies AI Employees - bilingual workers that answer every call 24/7, book jobs into your calendar or field service management (FSM) software, dispatch after-hours emergencies, collect payments, and ask happy customers for reviews. They work across phone, text, WhatsApp, web chat, and email.
An answering service takes a message. An AI receptionist routes a call. A bCatalyst AI Employee finishes the work: the job lands on your schedule, the invoice gets a payment link, the review request goes out. You get the outcome, not a callback list - at a price closer to an answering service than to enterprise AI tools.
It speaks in a natural, real-time voice - you pick the voice and can listen to samples before going live. Callers can ask for a real person at any time, and your AI Employee transfers the call with the full story, so nobody repeats themselves.
Safety comes first. Calls about gas, carbon monoxide, or fire trigger non-bypassable life-safety protocols- in English and Spanish - before the AI does anything else: clear safety guidance, immediate escalation to your on-call chain, and a full record of the call. These protocols run ahead of the AI’s own reasoning and cannot be turned off.
Yes. You set business hours, holidays, and escalation rules - who gets called first, second, and last. Callers can always reach a human. Every conversation is transcribed and logged, so you can review exactly what your AI Employee said and did.
Yes. Every AI Employee is bilingual in English and Spanishon voice, text, and chat. It detects the caller’s language automatically and switches mid-conversation if needed.
bCatalyst is built for HVAC and plumbing companies running 1 to 20+ trucks. Other home-service trades - electrical, garage door, pest control - run on the same playbook; reach out and we’ll tell you honestly how well it fits today.
Compliance is built in, not bolted on. TrustCore™ enforces TCPA and Do-Not-Call rules (the U.S. laws governing calls and texts), plays state-aware call-recording consent, and keeps an immutable audit trail of every conversation and action.
Reach us directly, or send a note using the form. Most queries get a response within one business day.
